Last updated: 8 July 2026
1. Acceptance of Terms
By accessing modernitsolution.com (the "Website") or engaging Modern IT Solution ("we", "us", "our") for any service, you agree to be bound by these Terms & Conditions. If you do not agree, please do not use the Website or engage our services.
2. Description of Services
We provide desktop & laptop repair, laptop & desktop rentals, AMC (annual maintenance contracts), connectivity & SD-WAN solutions, cloud solutions, cyber security, network services, website design & development, app development, software solutions, data solutions and system integration, as described on our Services page. Exact scope, deliverables and timelines for any engagement are as set out in the specific quotation or proposal we share with you.
3. Quotations, Estimates & Approval
All work is quoted before it begins. No chargeable work starts, and no payment is due, until you have reviewed and approved a written quotation or estimate. Quotations are valid for the period stated on them (or 15 days if unstated) and may change if the scope of work changes once work is underway.
4. Payment Terms
- Payment terms (advance, milestone-based, or on completion) are agreed per engagement and stated on the applicable quotation or invoice.
- AMC and rental agreements are billed per the schedule in the specific contract signed for that engagement.
- Prices are exclusive of applicable taxes (GST) unless stated otherwise.
- Delayed payments may attract a reasonable interest/late fee as specified on the invoice, and may result in suspension of ongoing services.
5. Client Responsibilities
You agree to: provide accurate information about the issue, device or system you need help with; back up your own data where reasonably possible before handing over a device (we also take reasonable precautions per Section 6); ensure any third-party licences, warranties or subscriptions relevant to the engagement are in good standing; and make payment as agreed.
6. Warranties and Disclaimers
We provide services with reasonable skill and care, consistent with industry practice. Specific warranty periods (e.g. a free re-check window on repairs) are stated on the relevant service page or job sheet. Except as expressly stated, services and any hardware/software supplied are provided "as is," and we do not guarantee that any repaired device, deployed system or piece of software will be completely free of defects, uninterrupted, or compatible with every use case. Manufacturer warranties on hardware/parts are honoured as per the manufacturer's own terms.
7. Data Backup and Loss
Wherever reasonably possible, we back up your data before carrying out hardware repairs or system changes. However, you remain responsible for maintaining your own independent backups. We are not liable for data loss arising from pre-existing hardware failure, third-party software, or circumstances outside our reasonable control.
8. Intellectual Property
All content on this Website (text, graphics, logos, and the Modern IT Solution name and branding) is our property or used under licence, and may not be copied or reused without permission. For custom software, websites or apps we build for you, ownership of the final deliverable transfers to you upon full payment, unless otherwise agreed in writing; we retain the right to reuse general-purpose code, frameworks and know-how that are not specific to your project.
9. Limitation of Liability
To the maximum extent permitted under Indian law, our total liability arising out of any engagement is limited to the amount paid by you for the specific service giving rise to the claim. We are not liable for indirect, incidental or consequential loss (such as loss of business, profits, or data) except where such exclusion is not permitted by law.
10. Confidentiality
We treat information you share with us in the course of an engagement as confidential and use it only to deliver the relevant service, consistent with our Privacy Policy.
11. Termination
Either party may terminate an ongoing engagement (such as an AMC or rental agreement) as per the notice period and terms stated in that specific contract. We reserve the right to suspend or decline service where payment is overdue, where a request is unlawful, or where continuing would pose a safety or security risk.
12. Force Majeure
We are not liable for any delay or failure to perform obligations due to causes beyond our reasonable control, including but not limited to natural disasters, government action, internet/ISP outages, power failures, or supply-chain disruptions affecting spare parts or hardware availability.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms or our services shall first be attempted to be resolved amicably; failing that, it shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.
14. Changes to These Terms
We may revise these Terms from time to time. The "Last updated" date above reflects the most recent revision. Continued use of the Website or our services after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
Questions about these Terms can be sent to support@modernitsolution.com or via our Contact page.