Last updated: 8 July 2026
1. Introduction
Modern IT Solution ("we", "us", "our") operates as an IT hardware, cloud, security, software and connectivity services provider based in Andheri West, Mumbai, Maharashtra, India. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit modernitsolution.com (the "Website") or contact us for a quote, repair, rental, AMC or any other service.
This policy is framed with reference to the Digital Personal Data Protection Act, 2023 ("DPDP Act"), the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011. Under the DPDP Act, Modern IT Solution acts as a Data Fiduciary and you, as a visitor or client, are a Data Principal.
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — your name, email address, phone number, company name, service of interest and project details when you submit our contact form, request a quote, or message us on WhatsApp or live chat.
- Communication records — records of calls, emails, WhatsApp messages and chat conversations you have with our team, kept for service and quality purposes.
- Automatically collected information — your IP address, browser type, device type, pages visited and time spent, collected through standard web-server logs and cookies (see Section 8).
- Service delivery information — details reasonably necessary to diagnose, repair, deploy or maintain the hardware, software, network or cloud systems you engage us for.
We do not knowingly collect sensitive personal data (such as financial account details, biometric data or health records) through this Website unless you voluntarily share it with us as part of a specific service request, in which case it is handled under Section 6 below.
3. How We Use Your Information
We use the information we collect to:
- Respond to enquiries and prepare quotations or proposals.
- Deliver, manage and support the services you have engaged us for (repair, rentals, AMC, cloud, connectivity, security, software and related services).
- Communicate updates about your service request, ticket or project.
- Improve our Website, services and customer support.
- Meet legal, accounting, tax and regulatory obligations under Indian law.
- Send occasional service-related communication (not marketing spam, per our on-site commitment).
4. Consent and Legal Basis
By submitting the contact form, initiating a WhatsApp/chat conversation, or otherwise voluntarily providing your information, you consent to its collection and use as described in this policy. You may withdraw consent at any time by contacting us (Section 9), though this may affect our ability to continue providing an active service to you.
5. Sharing and Disclosure of Information
We do not sell or rent your personal information. We may share it only with:
- Service providers we rely on to operate the business — e.g. website hosting, WhatsApp Business/communication tooling, and (where used) analytics providers — bound to use your data only to provide that service to us.
- OEM/manufacturer or spare-parts partners, only where necessary to fulfil a repair, warranty or AMC request.
- Government or regulatory authorities, where required by Indian law, a court order, or a valid legal process.
- A successor entity, in the event of a business restructuring, merger or acquisition, subject to the same or equivalent privacy protections.
6. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this policy — typically for the duration of an active engagement plus a reasonable period thereafter for warranty, AMC renewal, accounting and legal-compliance purposes — after which it is securely deleted or anonymised, unless a longer retention period is required by law.
7. Data Security
We implement reasonable technical and organisational security practices — consistent with the IT (Reasonable Security Practices and Procedures) Rules, 2011 — to protect your information against unauthorised access, alteration, disclosure or destruction. No method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
8. Your Rights as a Data Principal
Subject to the DPDP Act, 2023, you have the right to:
- Access a summary of the personal data we hold about you and the processing activities carried out.
- Correction and updating of inaccurate or incomplete personal data.
- Erasure of personal data that is no longer necessary for the purpose it was collected for.
- Withdraw consent at any time, without affecting the lawfulness of processing carried out before withdrawal.
- Grievance redressal — you may raise a complaint with our Grievance Officer (Section 11) before approaching the Data Protection Board of India.
- Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
9. Cookies and Tracking Technologies
Our Website may use cookies and similar technologies (such as your saved light/dark theme preference, stored locally in your browser) to remember your preferences and understand site usage. You can control or disable cookies through your browser settings; doing so may affect some site functionality.
10. Children's Privacy
Our Website and services are intended for businesses and individuals above 18 years of age. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.
11. Grievance Officer
In accordance with the Information Technology Act, 2000, the rules made thereunder, and the DPDP Act, 2023, the contact details of the Grievance Officer are:
- Name / Designation: Grievance Officer, Modern IT Solution [add the designated individual's name]
- Email: support@modernitsolution.com
- Phone: +91 88796 36044
- Address: Rehab Building, New Link Road, Andheri West, Mumbai – 400053, Maharashtra, India
We aim to acknowledge grievances within 48 hours and resolve them within 30 days, as required under applicable law.
12. Third-Party Links
Our Website may contain links to third-party websites (e.g. Google Maps, WhatsApp, social media). We are not responsible for the privacy practices of these third parties — please review their respective privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will always reflect the most recent revision. Continued use of the Website after changes are posted constitutes acceptance of the revised policy.
14. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with it shall be subject to the exclusive jurisdiction of the competent courts in Mumbai, Maharashtra.
15. Contact Us
For any questions about this Privacy Policy or how we handle your data, please contact us or write to support@modernitsolution.com.