Privacy Overview

Modern IT Solution ("Company", "we", "our", "us") is committed to protecting the privacy, confidentiality and security of every visitor, customer, business partner and user interacting with our website and digital services.

By accessing our website or using our products and services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Depending on your interaction with our website or services, we may collect the following categories of information.

Personal Information

• Full Name
• Email Address
• Phone Number
• Company Name
• Job Title
• Business Address
• Country & Location

Technical Information

• IP Address
• Browser Type
• Operating System
• Device Information
• Screen Resolution
• Language Preferences
• Time Zone
• Website Activity
• Referral Source
• Session Information

Business Information

• Project Requirements
• Support Requests
• Uploaded Documents
• Business Communications
• CRM Records
• WhatsApp Business Conversations
• Quotation Requests
• Invoice Details
• Purchase History

Services Covered Under This Privacy Policy

This Privacy Policy applies to all products and services offered by Modern IT Solution.

How We Use Your Information

The information we collect is used solely to provide high-quality IT services, improve customer experience, maintain website security and comply with applicable legal obligations.

We may use your information to:

• Respond to enquiries submitted through our website.
• Prepare quotations, proposals and project estimates.
• Develop websites, web applications and mobile applications.
• Deliver software development and IT consulting services.
• Provide CRM, ERP and business automation solutions.
• Configure Microsoft 365 and Google Workspace services.
• Deploy cloud infrastructure and migration services.
• Provide managed IT support and technical assistance.
• Process invoices, payments and contractual obligations.
• Improve website functionality and user experience.
• Monitor website security and prevent fraudulent activities.
• Send important service notifications and updates.
• Maintain backups and disaster recovery systems.
• Meet legal, regulatory and compliance requirements.

Cookies Policy

Our website uses cookies and similar technologies to improve website performance, remember user preferences, analyse visitor behaviour and deliver a better browsing experience.

Types of Cookies We Use

• Essential Cookies – Required for website functionality.
• Performance Cookies – Help improve loading speed and performance.
• Analytics Cookies – Measure website traffic and visitor behaviour.
• Preference Cookies – Remember language and display preferences.
• Security Cookies – Help detect suspicious activities.
• Marketing Cookies – Used for advertising and remarketing where applicable.

You may disable cookies through your browser settings. Some features of the website may not function correctly if cookies are disabled.

Third-Party Services

To provide reliable and secure services, we may integrate trusted third-party platforms and technologies.

• Google Analytics
• Google Tag Manager
• Google Maps
• Google reCAPTCHA
• Cloudflare CDN & Security
• Meta Pixel
• WhatsApp Business Platform
• Meta WhatsApp Business API
• Payment Gateway Providers (where applicable)
• Email Service Providers
• Cloud Hosting Providers
• Domain Registration Services
• Microsoft Azure
• Amazon Web Services (AWS)
• Google Cloud Platform

Each third-party provider operates under its own privacy policy. We encourage users to review those policies where applicable.

Information Security

Protecting customer information is one of our highest priorities. We employ industry-standard administrative, technical and organisational safeguards to minimise the risk of unauthorised access, misuse or disclosure.

Our security measures include:

• SSL/TLS encrypted communication
• Secure hosting infrastructure
• Firewall protection
• Malware detection and prevention
• Role-based access controls
• Strong password policies
• Encrypted backups
• Regular software updates
• Continuous monitoring
• Network security controls
• Limited employee access
• Periodic security reviews

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by applicable laws and contractual obligations.

• Website enquiries
• Customer support records
• Invoices and accounting documents
• Project documentation
• CRM records
• Business communications
• Technical support history
• Server logs
• Security audit logs

Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following legal bases:

• Your consent.
• Performance of a contract.
• Compliance with legal obligations.
• Protection of legitimate business interests.
• Protection against fraud and cyber threats.

International Data Transfers

Depending on the services used, your information may be processed or stored on servers located in countries outside your jurisdiction. Whenever such transfers occur, we take appropriate safeguards to ensure your information remains protected in accordance with applicable data protection laws.

Children's Privacy

Our website and services are intended for businesses and individuals aged 18 years or older. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to remove such information.

GDPR & International Privacy Compliance

Where applicable, Modern IT Solution supports internationally recognised privacy principles, including the General Data Protection Regulation (GDPR). We are committed to transparency, accountability and protecting personal information through appropriate technical and organisational measures.

Digital Personal Data Protection Act, 2023 (India)

For users located in India, we strive to process personal information in accordance with the provisions of the Digital Personal Data Protection Act, 2023 (DPDP Act), where applicable. We implement reasonable safeguards to ensure lawful processing, data accuracy and responsible handling of personal information.

Your Privacy Rights

Subject to applicable law, you may have the following rights regarding your personal information.

• Right to access your personal information.
• Right to request corrections or updates.
• Right to request deletion of information.
• Right to restrict processing.
• Right to object to certain processing activities.
• Right to withdraw consent where applicable.
• Right to request a copy of your information.
• Right to lodge a complaint with the appropriate authority.

Disclosure of Information

Modern IT Solution does not sell, rent or trade your personal information to third parties. We may disclose information only in the following circumstances:

• When required by applicable law or legal proceedings.
• To protect the rights, safety or property of Modern IT Solution or its customers.
• To trusted vendors, cloud providers or technology partners solely for delivering contracted services.
• To comply with government, regulatory or law enforcement requests.
• With your explicit consent.

Business Transfers

If Modern IT Solution undergoes a merger, acquisition, restructuring or sale of assets, customer information may be transferred as part of the transaction, subject to appropriate confidentiality obligations.

External Links

Our website may contain links to third-party websites including technology partners, cloud platforms, payment gateways and social media channels. We are not responsible for the privacy practices or content of those external websites.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business operations.

Whenever significant changes are made, the "Last Updated" date at the top of this page will be revised accordingly.

Data Protection Principles

Frequently Asked Questions

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us.

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Modern IT Solution delivers enterprise-grade IT services, software development, website design, mobile applications, CRM & ERP solutions, cloud infrastructure, cyber security, networking, Microsoft 365, Google Workspace, WhatsApp Business API integration, AI automation and digital transformation services for businesses of every size.